FAQ

RE-U-ZIP™ | DESIGNED FOR CRITICAL BARRIERS™

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SHIPPING POLICY

Free U.S. Shipping on Purchases over $50. Free shipping to Canada with purchases over $250. Buyer is Responsible for Import Duties and Taxes.

Following are the terms and conditions that constitute our Shipping Policy.

-USA Free Economy 3-7 Business Days with Purchase over $50.00
-USA Express 2-3 Business Days
-USA Overnight 1-2 days (M-F Only, cutoff 4 PM EST)
-INTERNATIONAL ORDERS - Please Contact Us to be put in touch with a local Distributor. (info@reuzip.com | 310-400-6481) . Direct online orders will require buyers to pay import duties and taxes.

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment confirmation & order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

RE-U-ZIP is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

RETURNS AND WARRANTY

(Due to Covid-19, certain restrictions may apply) 

100% SATISFACTION GUARANTEE

We stand behind our products and provide a 90-day satisfaction guarantee. If you are unsatisfied with any RE-U-ZIP product’s functionality, the value it provides you, we will refund you 100% of the purchase price upon return of the items. You will only be responsible for return shipping. Returns for this satisfaction guarantee are limited to a maximum value of $500. 

LIMITED WARRANTY

Your RE-U-ZIP products are warranted not to break in ordinary use for 60 days. This warranty applies only to the original owner (evidenced by sales receipt). It specifically excludes any damage or failure due to abuse, misuse, abnormal or improper use, neglect, improper maintenance, or alterations or modifications by anyone other than RE-U-ZIP LLC. This warranty does not apply to RE-U-ZIP Barrier Panels. (See exclusions and full refund policy for complete details https://www.reuzip.com/policies/refund-policy ) 

EXCLUSIONS

Covid-19 

Due to Covid-19, any RE-U-ZIP products used in healthcare construction or other facilities where expos are not eligible for return or refund. However, we will honor warranty and refunds for material defects. 


Excluded Products

Due to their intended uses for RE-U-ZIP Barrier Panels are not covered by our 60-day warranty unless they are unused or in case of a material defect. 

RE-U-ZIP LLC is not responsible or liable for any indirect, special, or consequential damages arising out of or in connection with the use or performance of the product, including but not limited to any personal injury or any loss of property, revenues, or profit by the owner. EXCEPT FOR THE LIMITED WARRANTY PROVIDED ABOVE, NO WARRANTY, EXPRESS OR IMPLIED, IS MADE REGARDING THE PRODUCT, AND ALL OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. Some states do not allow limitation or exclusion of damages or implied warranties, so the above exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Sale items 

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

SERVICE PROCEDURE

Remember, a sales receipt is required to prove original ownership (unless you purchased the product online directly from RE-U-ZIP®). RE-U-ZIP LLC will provide shipping instructions to return the product. You pay the cost to return the product. If the product has not been subjected to abuse or other excluded causes listed above, RE-U-ZIP LLC will ship a replacement back to you at its own expense with no charge to you or issue a full refund.

RETURNS

To return your product, you should mail your product to:

RE-U-ZIP 4309 Redwood Ave #2 Marina Del Rey, CA 90292

You will be responsible for paying for return shipping costs unless otherwise agreed to in writing before processing. We can provide you with a shipping label if requested. Shipping costs are non-refundable. 

Late or Missing Refunds 

If you haven’t received a refund yet, recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please get in touch with us at info@reuzip.com.

 

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us an email at info@reuzip.com to notify us of the defect, and we will send you a shipping label to return the original product. In case of a defect, we will cover shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipment Tracking

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

*DISCLAIMER

RE-U-ZIP LLC products are not specifically designed or tested for COVID-19 protection. We make no claims that our products are approved for COVID-19 protection either directly or indirectly. Please consult your local authorities for guidelines and ordinances to implement containment barriers. Building and safety codes should be considered when sourcing materials for your barriers. 

Please consider that these products used in conjunction with other devices may assist in some countermeasures to limit exposure to airborne particles but do not guarantee full protection of any kind. We are not responsible for any liability that the customer’s specific use may create in these regards.

Does the magnetic entry strip work under negative air pressure?



Yes. Our zippers are designed to withstand over 20 pascals of air pressure. Our Magnetic Strip holds over 5 pascals or air pressure used alone. It can also be used to set up a dual magnetic strip flap door that has been tested to hold over 10 pascals of air pressure!



Why are RE-U-ZIP Magnetic Entry Strips Ideal for Dental Office Enclosure?

We recommend 4 mil or thicker poly plastic sheeting for our zippers.   6 mil and thicker is ideal for our magnetic entry strips.  Solid to White (Opaque) can be used when privacy is need, Semi-Clear to Clear Clear Vinyl or PVC sheeting has been used when high visibility is desired.  Fire Retardant plastic is commonly used in healthcare and commercial projects. (check local building and safety ordinances)

What types of plastic do you recommend using to create the barriers?


We recommend 4 mil or thicker poly plastic sheeting for our zippers.   6 mil and thicker is ideal for our magnetic entry strips.  Solid to White (Opaque) can be used when privacy is need, Semi-Clear to Clear Clear Vinyl or PVC sheeting has been used when high visibility is desired.  Fire Retardant plastic is commonly used in healthcare and commercial projects. (check local building and safety ordinances)

How is your dust barrier zipper different than similar products?

The RE-U-ZIP utilizes a two part hook and loop system. Unlike disposable zippers that can only be used once, our system allows for the zipper to be removed and reused multiple times.



In addition to a large cost savings with continued reuse, we have also to engineered the zipper to be of higher quality and have additional features not found in similar products.

Unique specific features include being lockable, having a write on name tag, available in a variety of colors, and interchangeable with our magnetic entry system.

How does the dust barrier locking feature work?

The zipper fabric has a grommet at the bottom end. A zip tie or small lock can be put through the grommet and pull tab which prevents the zipper from opening.



This is intended to create a chain of custody on sensitive projects, detour unwanted entry or inadvertent opening, and notify you if the zipper has been tampered with to gain entry.



In the even of an emergency, the zipper can be peeled off the plastic to gain entry even when locked.

Note: It is EXTREMELY difficult to peel off and replace a locked RE-U-ZIP zipper without it being obvious this has occurred.

What are fastener tabs used for?


This product is multi-purpose but primarily used for holding up the plastic flap of a "roll-up door" created by using two RE-U-ZIP Dust Barrier Zippers side-by-side, and for holding up the flap in the open position when executing a magnetic "fold-up door" using two of our Magnetic Entry Strips side-by-side.   For a demonstration of how to create these "roll-up" and "fold-up" (which provide wider access into your containment) visit the "Videos" section of our website.

Other Uses:

-Hold up signage on your containment you wish to reuse

-Attach signage to the fastener tabs or your dust barrier zipper for prominent communication

-Hold open an entryway flap to one side for easier access when using only one Dust Barrier Zipper or Magnetic Entry Strip

What sizes of doorways will the magnetic entry strips work for?

Since you create you own barrier using poly sheeting and we provided the means to create the self-closing opening only, the barrier/door covering can be as big or small as you like.   Our product works with any door size. You are not constrained by the dimension of a prefabricated door panel.   The magnets strips are 80 inches so they will create an opening that is standard door size.  (We do not provide the poly sheeting used to cover the doorway). We recommend 6 mil poly sheeting you can find at most building supply stores or online supply stores including Amazon.

What are the dimensions of the dust barrier zipper and magnetic dust barrier entry strip?

They are both approx 80" long and 2" wide. They are designed to fit a standard interior doorway.

I have a special situation where I would use these. Can I contact someone to help see if your products would work for my use?


You can email us at info@reuzip.com with the application you are considering and we will do our best to answer about its viability.  For bigger projects, we have even customized our products to fit customers needs.   Email us to see if your project is something we may be able to help you with.  We welcome all feedback to improve our products and make your jobs easier.

Are (Dental Office) Magnetic Doors Customizable for Different Heights and Widths?


You customize your barrier anyway you like and we provide the self-closing opening in it!   Please see our installation guide in videos for a detailed breakdown.

Since you create your own barrier using poly sheeting and we provided the means to create the self-closing opening only, the barrier/door covering can be as big or small as you like.   Our product works with any door size. You are not constrained by the dimension of a prefabricated door panel which is what was commonplace method.   (We do not provide the poly sheeting used to cover the doorway). We recommend 6 mil poly sheeting you can find at most building supply stores or online supply stores including Amazon.

Do the zippers require any special tools?

No. The only tool needed to install a RE-U-ZIP zipper is a common utility knife (new blade recommended) to cut the opening for your dust barrier entry.

Unlike similar products that require a gap to be cut so the plastic does not get caught in the zipper teeth, our system only requires a single slit down the middle, as our loop mounting strip is too thick to get caught in the teeth and is thus inherently jam-resistant.

What colors do the zippers come in, and is there a significance to them?

We currently sell them in five colors: red, blue, green, orange, and yellow. There is no inherent difference between the zippers other than the color which many companies love to use to brand their jobsite.

We have seen companies who perform various types of projects assign different colors accordingly. Red for fire damage repair, green for mold remediation, etc.